Refund & Returns Policy

I want you to be happy with your order. If something isn't right, please get in touch and I'll do my best to help.

Returns & Cancellations

For eligible physical products, you can cancel your order before dispatch or within 14 days of receiving it, without needing to give a reason.

To request a cancellation or return, email robhorrorshop@gmail.com.

Once you've notified me that you'd like to cancel after delivery, you'll have a further 14 days to return the item.

Items should be returned in their original condition where possible. You can inspect your purchase as you would in a shop, but deductions may apply if excessive handling has reduced its value.

I'll provide the return address and instructions when you contact me. Please get in touch before posting anything back.

For change-of-mind returns, return postage is the customer's responsibility. If an item is faulty, damaged or incorrect, I'll arrange an appropriate remedy without charging you for the necessary return costs.

International Returns

I understand that returning an item internationally can be expensive.

Where appropriate, I may offer an alternative solution, such as a partial refund without requiring the item to be returned. This will always be discussed with you first and won't affect your statutory rights.

Damaged, Faulty or Incorrect Orders

Please contact me as soon as possible if your order arrives damaged, defective or incorrect.

Email robhorrorshop@gmail.com, ideally with your order number and photographs of the issue.

I'll work with you to arrange a suitable replacement, refund or other remedy in accordance with your consumer rights.

Return Shipping Costs

For change-of-mind returns, customers are responsible for arranging and paying return postage, including international returns. I do not provide prepaid return labels for these returns.

If your order is faulty, damaged or incorrect, please contact me before returning it. I'll arrange an appropriate solution and cover reasonable return costs where required by law.

Please use a tracked service where practical and retain proof of postage.

Digital Products

Digital products are supplied electronically and may be available for immediate download.

Where you have expressly agreed to immediate access and acknowledged that your cancellation right will be lost once digital delivery begins, you will no longer have the standard 14-day change-of-mind cancellation right after supply begins.

This does not affect your rights if digital content is faulty, incorrectly supplied or not as described.

Personalised Products & Gift Cards

Certain personalised or custom-made products may be exempt from change-of-mind cancellation rights. This will be explained where applicable before purchase.

Gift cards and discounted items remain subject to any applicable statutory rights.

Refunds

For eligible change-of-mind cancellations, I'll refund the item price and any standard outbound delivery charge that must be refunded by law. Additional charges for premium delivery options are generally non-refundable.

Refunds will be issued to your original payment method, without undue delay and within the applicable legal deadlines. For returned physical goods, this is generally within 14 days of receiving the return or evidence that it has been sent back, whichever is earlier.

Your bank or payment provider may take additional time to process the payment.

International Customs

Physical orders currently ship directly through the website to the UK and USA.

Customs duties, taxes and handling charges vary by destination. Where applicable charges have been prepaid, these are included in the agreed shipping cost. Otherwise, any potential additional charges will be explained where possible before purchase.

If an international parcel is refused or returned due to customs charges, please contact me so we can discuss the available options. Refunds will be handled in accordance with applicable consumer rights.

Contact

For any questions about returns, cancellations or refunds, email robhorrorshop@gmail.com.

Nothing in this policy affects your statutory consumer rights.

Cancellation Form

If you wish to cancel an eligible order, you can email the following information to robhorrorshop@gmail.com.

You don't have to use this form. You can also cancel by sending a clear statement by email.

To: HELLFEVER LTD (Rob Horror)
Email: robhorrorshop@gmail.com
Postal address: 3 Acorn Business Centre, Northarbour Road, Portsmouth, England, PO6 3TH

I hereby give notice that I wish to cancel my contract for the following order:

• Order number:

• Product(s):

• Ordered on:

• Received on (if applicable):

• Customer name:

• Customer address:

• Date:

Please email your cancellation request to robhorrorshop@gmail.com.